CORE CONCEPTS OF MANAGEMENT
MARKETING MANAGEMENT
FINANCIAL MANAGEMENT
HUMAN RESOURCES MANAGEMENT
OPERATIONS & PRODUCTION MANAGEMENT

Re-engineering of Business Processes
This is the age of catch phrases such as ‘Surprising the Customer’ and ‘Delighting the Customer’. The quest is on to fi nd ways of outdoing customer expectations. The old order has to yield, giving place to the new. Do we have to junk all that has been learned so far? Is there a painless process of debriefi ng minds? Has industrial society come to a stage where processes similar to medieval inquisitions cannot be avoided? There is a rather painless process as suggested by Michael Hammer. At an another level, Gary Hamel suggests that there is less pain if you invent your own future. The author Prof. S Jagdish of IIMB (also see CC/WOC1 by the same author) explores the global scene to fi nd out if there is more to this than just a maverick change. Can mindsets change? If you fl atten an organisational pyramid, to fuse the ‘thinking versus doing’ dichotomy, does the pyramid stay fl attened? Is the age of the specialist coming to an end? Does Information Technology live up to its claim of being the all integrating force? These are some of the questions answered in this lesson.
CC/CFT5

26 Mins

24 Mins

60 Pages
Equivalent classroom time: 6hrs